1.1 About Us: We are Khawaja Mall. Our Outlet is at Shop No.56, Ground Floor, Crystal Arcade, LMQ Road Multan
1.2 Scope: These are the terms and conditions on which we supply Khawaja Mall products to you through our website kmall.pk
1.3 Acceptance: Placing an order for Products (“Order”) entails your full and unreserved adherence to these terms and conditions (“T&Cs”). If we make significant changes to these T&Cs, you will be notified in writing.
1.4 Definition of “Writing”: References to “writing” or “written” include emails.
2.1. Order Placement – Orders may be placed as directed on our Website. Our acceptance is confirmed when we email you, forming a contract between us.
2.2. Order Rejection – If we cannot accept your order, you will be informed, and no charges will apply. Reasons may include:
3.1. Illustrative Nature – Images and packaging on the Website or marketing materials are illustrative. Actual products may vary slightly.
4.1. Processing Times – Orders are processed Saturday–Thursday. Orders placed after 9 PM on Thursday are processed on the next business day.
4.2. Order Changes – Once an order is placed, it cannot be amended or canceled. Changes must follow our Returns Policy.
5.1. Delivery Details – We deliver to the address specified in your order. Costs, if any, are displayed during checkout.
5.2. Delays – We are not liable for delays caused by events outside our control. Refunds are available for undelivered products in such cases.
5.3. Ownership and Responsibility – Products become your responsibility upon delivery and ownership upon full payment.
6.1. Warranty Coverage – We warrant the Products for six months from delivery against defects in design, material, and workmanship.
6.2. Exclusions – Warranty does not apply to defects caused by:
6.3. Defect Reporting – Defects must be reported in writing to support@kmall.pk Follow our Warranty Conditions at Warranty Rules.
6.4. Resolution Options – Defective products will be repaired, replaced, or refunded as per warranty rules.
6.5. Customer Support – For complaints, contact support@kmall.pk.
7.1. Price Information – Prices are as displayed on the order page.
7.2. Pricing Errors – If incorrect pricing is identified:
7.3. Payment – Orders are paid via payment card during validation.
7.4. Secure Payment – We ensure secure payment but are not liable for fraudulent misuse of payment methods.
7.5. Pre-dispatch Payment – Products must be paid for before dispatch.
8.1. Liability Cap – Our total liability for claims is limited to the amount paid for the Products.
8.2. Exclusions – We are not liable for indirect losses, including loss of business or profits.
You agree to indemnify Khawaja Mall for claims arising from your breach of obligations or improper use of Products.
10.1. Ownership – All intellectual property rights in the Products belong to Khawaja Mall or third parties.
10.2. Prohibited Use – Reproduction or use for commercial purposes is prohibited without prior written consent.
11.1. Privacy Policy – Personal data is handled per our Privacy Policy.
12.1. Full Agreement – These terms represent the entire agreement between you and Khawaja Mall regarding your purchase.
12.2. Acknowledgment – You agree there are no additional representations or warranties beyond those outlined here.
